Delivery & Returns

Delivery
Delivery times may vary according to availability. Any representations made as to delivery times are limited to England, Wales and Scotland. We will not assume responsibility for any delays due to reasons out of our control.

•    We will accept full responsibility for items lost or damaged whilst in transit.
•    In the unlikely event of a delay receiving your order please contact us within 21 days of placing the order to allow us to track this efficiently. For any lost orders to be replaced or refunded, please allow 15 working days from date the delivery was due for the courier to investigate, process the claim and declare as lost.
•    Please note - British Forces Post Office/address (BFPO) orders can only be delivered on the standard delivery service. BFPO orders cannot be tracked.
•    Next Working Day Delivery is available until 2pm. Orders placed on a Friday will arrive the following Monday.

Returns
•    Items to be returned undamaged and in a saleable condition
•    Include all labels and swing tags
•    Indicate reason for return
•    Only items purchased at the Tony Pryce Online Shop can be returned to us.
•    Items bought from online can be returned to one of our stores.
•    For hygiene reasons underwear is non-returnable. Swimwear can only be returned with the hygiene label intact.
•    The cost of the item will be refunded to your card as soon as the returned items have been checked and found to be in order.
•    We guarantee a 'no-quibble' refund for any items you may not be completely satisfied with. Just return your order within 28 days of the dispatch date.


Exchanges
•    Items can be exchanged subject to availability. If an exchange is requested and stock is not available a refund will be processed.